Privacy Policy

Last updated: 2024-12-01

Introduction

At Creaxe, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the “Platform”). By accessing or using Creaxe, you agree to the terms of this Privacy Policy.

Information We Collect

Account Information

When you create a Creaxe account, we collect information you provide directly, including:

  • Your name and email address
  • Profile picture (if provided)
  • Authentication credentials via third-party providers (Google, Apple, or Facebook sign-in)
  • Subscription and payment details (processed securely through our payment providers)

Usage Data

We automatically collect certain information when you interact with the Platform:

  • Device information (device type, operating system, browser type)
  • IP address and approximate geographic location
  • Pages visited, features used, and time spent on the Platform
  • Designs created, templates used, and AI features accessed
  • Crash reports and performance diagnostics

Content Data

When you use our design tools and AI features, we may process:

  • Images, text, and other content you upload or create
  • AI-generated content and prompts you submit
  • Designs saved to your account or exported from the Platform

Cookies and Similar Technologies

We use cookies, local storage, and similar tracking technologies to maintain your session, remember your preferences, and analyze Platform usage. See our Cookie Policy for more details.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Platform and its features
  • Process your transactions and manage your account
  • Generate AI content based on your prompts and inputs
  • Personalize your experience and recommend relevant templates
  • Send service-related communications, updates, and promotional materials (with your consent)
  • Monitor and analyze usage patterns to improve performance
  • Detect, prevent, and address technical issues, fraud, and security threats
  • Comply with legal obligations and enforce our terms

Data Sharing and Third Parties

We do not sell your personal information. We may share your data with:

  • Service Providers: Cloud hosting (Cloudflare), payment processors, analytics services, and AI model providers that help us operate the Platform
  • AI Processing Partners: When you use AI features, your prompts and inputs may be processed by third-party AI providers. We do not share your personal identity with these providers
  • Legal Requirements: When required by law, regulation, legal process, or governmental request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
  • With Your Consent: When you explicitly authorize us to share information with a third party

Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security audits and vulnerability assessments
  • Access controls limiting employee access to personal data
  • Secure authentication via Firebase Authentication

While we strive to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data, subject to legal retention requirements
  • Portability: Request your data in a structured, machine-readable format
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Restriction: Request that we limit the processing of your data under certain circumstances

To exercise any of these rights, contact us at support@creaxe.com. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within 90 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention).

Children’s Privacy

Creaxe is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will promptly delete that information. If you believe a child under 13 has provided us with personal data, please contact us at support@creaxe.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of the Platform after changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: